Support & services
Work with Quasar engineers to evaluate your workload, prepare the deployment, and support it in production.
Quasar: How we help you reach your goals
Deployment planning
Define the workload, success criteria, responsibilities, and timeline. Work with our engineers on deployment, sizing, and validation.
Data integration
Scope the data sources, ingestion pipelines, historical imports, and any connector or script development needed for your environment.
Production support
Choose support ranging from business-hours assistance to an SLA-backed engagement. Coverage, including 24/7 options, response commitments, and escalation arrangements are specified in the agreement.
Working with Quasar
Support is provided as a fixed package tailored to your environment. The agreement defines the included services, coverage, and responsibilities. Integration and custom development are scoped with agreed deliverables; changes beyond that scope are discussed before additional work begins.
Proof of concept
Start with a representative workload and agreed success criteria. The proof of concept gives both teams evidence for the deployment decision.
- Define ingestion, retention, query, and data-quality requirements
- Agree the test dataset, environment, responsibilities, and timeline
- Connect the initial data sources and run representative queries
- Review measured results, constraints, and next steps
Moving to production
Prepare the validated workload for production and agree how the system will be operated.
- Finalize sizing, storage, and deployment architecture
- Complete the agreed integration and historical imports
- Validate ingestion and queries together under representative load
- Define monitoring, backup, recovery, and upgrade responsibilities
Production operations
Support the deployment through the services and coverage agreed for the environment.
- Business-hours or SLA-backed support according to the package
- 24/7 coverage where included in the engagement
- Defined response commitments, contacts, and escalation arrangements
- Administration, tuning, and scaling assistance within the agreed scope
Custom development
Build the additional components required for a specific integration or workload, with the scope agreed before development.
- Custom connectors, scripts, and ingestion pipelines
- Integration with existing applications and infrastructure
- Components that run alongside Quasar
- Agreed acceptance criteria and ongoing maintenance responsibilities
Plan your deployment and support
Tell us about your data, deployment model, and operating requirements. We will discuss the engineering work, support coverage, responsibilities, and pricing that fit the engagement.